Support

Questions, suggestions and bug reports are welcome. Write to support@pergamed.com; we reply within a few working days.

When reporting a problem, include the app name, your phone model and operating system version, and a screenshot if you can. Please never send patient information.

Common questions

How do I cancel or change my subscription?

Subscriptions are managed by Apple or Google. On iPhone: Settings → your name → Subscriptions. On Android: Google Play → profile → Payments & subscriptions → Subscriptions. Cancelling stops the next renewal; you keep access until the end of the paid period.

How do I get a refund?

Refunds are decided by the store you paid through. Request one at reportaproblem.apple.com for the App Store, or from your Google Play order history for Android.

I changed phones. How do I get Pro back?

Sign in with the same Apple or Google account and use Restore purchases in the app. Then sign in to your Sutura account: your on-call shifts, quiz progress and exam plan are backed up to your account and come back automatically. Logging out no longer deletes anything. The logbook is kept only on the phone and in the phone's own iCloud or Google backup, so restore that backup on the new phone or export the logbook from the Account screen before you switch.

How do I download or delete my data?

In Sutura, open the Account screen. Download my data exports everything as a single file; Delete account erases your server account. Details are in the privacy policy.

I found an error in a topic or question.

Thank you. Send the topic or question title and what you think is wrong to support@pergamed.com. Corrections are reviewed and included in the next content update.

Can I use Sutura for clinical decisions?

No. Sutura is an educational tool. It does not replace clinical judgement and must not be used on its own for diagnosis, treatment or dosing.

Other contacts

General enquiries and partnerships: info@pergamed.com